Resume

2023 – Present

EVERSANA - Mason, Ohio

Director, Training & Quality

• Developed a process to implement strategies, resources, and approaches across all facets of Patient Services client on-boarding programs.

• Redesign training program, approach, and methodology for high touch, product sensitive clients.

• Leverage Power BI, LMS analytics, training evaluations, and dashboards to inform decisions on the direction for learning in the organization

• Balanced innovation with design/development to ensure learning delivery is implemented on time and on budget.
   

2018 – 2023

Quantum Health - Columbus, Ohio

Learning & Development Manager (2018– 2023)

• Partner with senior leaders to identify, develop, and deliver key initiatives for learning

• Guaranteed state and federal required compliance courses for corporate-wide training

• Manage the design and implementation of the Learning and Development function

• Analyze needs for a leadership development program and thoroughly assess their success routines

• Design, develop, implement, and program manage total redesign of the new hire experience

• Engage leaders through the learning function for emerging leaders, succession planning, new leader assimilation, mentor and coaching programs

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2014 – 2018

Pacific Life - Aliso Viejo, CA

Training/Instructional Design Manager

• Manage a team of 6 instructional/eLearning designers for the life division

• Ensure learner engagement in all training materials

• Manage course requests based upon impact to business, and efficient use of resources

• Coach team members for maximum developer output

 

 

2000 – 2014

JP MORGAN CHASE - Columbus, Ohio

Technology Training/Instructional Design Manager

• Manage a team of 8 instructional/eLearning designers for the corporate technology line of business

• Supervise and facilitate the development of all content and curricula

• Provide consultative education to clients on the best options to meet their training needs

• Evaluate process and procedure for efficiencies

 

Instructional Designer (2006 – 2010)

• Develop training programs/courses to support internal technology and operations clients

• Analyze training needs and design engaging eLearning and ILT content for internal customers

• Design new hire curriculum for new technology department hires

• Analysis, develop, and implement all training for internal training department

• Advance content developer for Pathlore learning management system

• Effective use of instructional design methodology for developing training programs